The network has more than 20 years of history in electronic repairs, offering manufacturers support in after-sales service, both in and out of warranty.

There is, in excess of 30 technicians offering a wide range of experience from modular to component level repair. Internally we operate priority processes for direct repair programmes to ensure the customer receives a fast turn-around time and we also maintain float stock levels of refurbished units to support the Advanced Exchange Programmes that we conduct.

AEL monitor spare parts usage on a monthly basis and identify trends of parts that will be required. Orders are placed on suppliers on a monthly basis and the stock inventory stands in excess of €80,000.00, in-order to meet our turn-around time objectives. The computer system has evolved by providing our customers with repair quality information. This can identify common faults at an early stage and allow for Corrective Actions to be developed and implemented on the production line, to future reduce warranty claims.

AEL Logistics division is supported by a multi-lingual call centre, catering for the needs of the European market.
There are also local offices strategically placed throughout Europe offering an extra dimension to help suport you or your customer. All centres are linked via a computer network which allows each to have visibility of the others, offering you complete peace of mind that your business is being focused on.

The European network provides our customers a competitive edge over their competitors, as they enjoy a high level of service with fast turn-around times at local market distribution rates. We are handling in excess of 25,000 monthly transactions throughout Europe, and offer a variety of services to meet the needs of our customer

These services include:
• Advanced exchange programmes
• Direct repair programmes
• Re-call programmes

This service deals with highly sensitive security information related to the automotive industry. We receive c.800 requests a day for specific information. Each request goes stringent checks before information is released. ALL orders are archived for auditing purposes and this allows for full traceability and accountability with the system.

Requests are generated by 600 customers, each one having their own registration criteria, which if not followed will result in the information being refused. 99% of requests are completed within a 30minute window.

The services provided by AEL have contributed towards our customer achieving security awards and reduced insurance ratings for their brand.

Complimented by the security data services we provide, AEL also performs a dedicated key cutting and lock assembly service for the automotive sector. The dedicated service means that we use OEM components sourced from the same suppliers as the manufacturers use, and the key is cut or the lock is built to the original specification and code as the original. This department has been established since 1982 and performs a next day service for products ordered before 3pm.

We receive c.300 orders per day and deal directly with 600 dealers. As with security data, stringent security checks have to be conducted prior to any shipment. These strict controls ensure the system auditable and traceable.

With such a high demand for quick turnaround of products and instant information AEL understand the importance of offering our customer the complete package.

Not only do AEL have European based Electronic repair centers and a Multi Lingual logistics division, They also offer a fast easy-to-use ordering exchange Webportal system, allowing dealers from all over the world to book-in products and order their exchange. This gives AEL the ability to set up bespoke exchange / order systems quickly and smartly without having the problem and time consuming hassle trying to tie into excisting systems.